{"id":143653,"date":"2026-05-12T10:28:40","date_gmt":"2026-05-12T08:28:40","guid":{"rendered":"https:\/\/beta.napoleon-cologne.fr\/?page_id=143653"},"modified":"2026-08-06T11:41:24","modified_gmt":"2026-08-06T09:41:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.napoleon-cologne.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section back_color=&#8221;color-992307&#8243; overlay_alpha=&#8221;50&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;168939&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;113079&#8243; css=&#8221;.vc_custom_1779963050000{padding-top: 112px !important;padding-bottom: 80px !important;}&#8221; el_class=&#8221;pt_60_mobile pb_40_mobile&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;118524&#8243; column_width_pixel=&#8221;768px&#8221;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-125718&#8243; text_weight=&#8221;600&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;113248&#8243; text_color_type=&#8221;uncode-palette&#8221;]Everything You Want to Know.[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;24px&#8221;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-161217&#8243; text_weight=&#8221;500&#8243; text_height=&#8221;fontheight-167302&#8243; uncode_shortcode_id=&#8221;705546&#8243; text_color_type=&#8221;uncode-palette&#8221;]We answer all your questions. If yours isn&#8217;t here, write to us.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][vc_column_text uncode_shortcode_id=&#8221;276924&#8243; el_class=&#8221;btn-outline btn-green&#8221; el_id=&#8221;btn&#8221;]<a href=\"https:\/\/www.napoleon-cologne.fr\/en\/contact\/\">Contact-us<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section back_color=&#8221;color-992307&#8243; overlay_alpha=&#8221;50&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;552074&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;608857&#8243; css=&#8221;.vc_custom_1779962737885{padding-bottom: 80px !important;}&#8221; el_class=&#8221;pt_0_mobile pb_30_mobile&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;208367&#8243;][vc_accordion typography=&#8221;advanced&#8221; label_border=&#8221;yes&#8221; content_border=&#8221;yes&#8221; gutter_simple=&#8221;0&#8243; titles_font=&#8221;font-180602&#8243; titles_size=&#8221;fontsize-161217&#8243; titles_weight=&#8221;700&#8243; titles_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;196527&#8243; el_id=&#8221;FAQ&#8221;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;Is this really the Eau de Cologne Napoleon used ?&#8221; tab_id=&#8221;1778669447-1-884823-fdae1779954012791&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;191400&#8243; text_color_type=&#8221;uncode-palette&#8221;]Yes, this Eau de Cologne was created specially for the Emperor during his exile at Saint Helena. The formula is held at the Osmoth\u00e8que in Versailles, the international fragrance conservatory. It has remained unchanged since it was created in 1819.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;How did you rediscover this formula ?&#8221; tab_id=&#8221;1778669447-1-8894823-fdae1779954012791&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;204827&#8243; text_color_type=&#8221;uncode-palette&#8221;]This formula was discovered at an auction in Versailles, among documents and objects that had belonged to Louis-\u00c9tienne Saint-Denis, the Mamelouk Ali.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;What are the fragrance notes ?&#8221; tab_id=&#8221;1778669447-1-88964823-fdae1779954012791&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;242743&#8243; text_color_type=&#8221;uncode-palette&#8221;]This Eau de Cologne is fresh, light, and subtle. Made exclusively from natural ingredients, including essential oils of citrus fruits and spices.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;Can the workshop be visited ?&#8221; tab_id=&#8221;1778669447-1-889674823-fdae1779954012791&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;370808&#8243; text_color_type=&#8221;uncode-palette&#8221;]Yes, of course. The doors of our workshop are open to the public. Take part in history by stepping into the Mamelouk&#8217;s workshop, at Saint Helena in 1819. If you&#8217;d like to discover the story of the authentic Eau de Cologne of Saint Helena, book your visit on our website.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;Who makes this Eau de Cologne today ?&#8221; tab_id=&#8221;1782303907718-5-4&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;172891&#8243; text_color_type=&#8221;uncode-palette&#8221;]This Eau de Cologne is made in our workshop in Fouras, by the family-run company GESTOR.[\/vc_custom_heading][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_accordion typography=&#8221;advanced&#8221; label_border=&#8221;yes&#8221; content_border=&#8221;yes&#8221; gutter_simple=&#8221;0&#8243; titles_font=&#8221;font-180602&#8243; titles_size=&#8221;fontsize-161217&#8243; titles_weight=&#8221;700&#8243; titles_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;197156&#8243; el_id=&#8221;FAQ&#8221;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;Is the box included with every order ?&#8221; tab_id=&#8221;1778669447-1-884823-fdae&#8221;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;185909&#8243; text_color_type=&#8221;uncode-palette&#8221;]Yes, every bottle is delivered in a collector&#8217;s box in the colours of the empire.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;Can I discover this Eau de Cologne in a shop ?&#8221; tab_id=&#8221;1778669447-1-8894823-fdae&#8221;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;141319&#8243; text_color_type=&#8221;uncode-palette&#8221;]Yes, of course. We&#8217;d be delighted to welcome you directly at our workshop, which also houses our boutique. There you&#8217;ll find exclusive sizes and items, available only on site.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;Do you offer gift cards or a personalized message?&#8221; tab_id=&#8221;1778669447-1-889674823-fdae&#8221;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;467078&#8243; text_color_type=&#8221;uncode-palette&#8221;]We don&#8217;t offer gift cards. However, every order receives special attention: we always include a handwritten note. For a birthday, celebration, or any other occasion, we can also personalise this message to your wishes, to make your gift even more special.[\/vc_custom_heading][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][\/vc_section][vc_section back_color=&#8221;color-992307&#8243; overlay_alpha=&#8221;50&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;120916&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;153086&#8243; css=&#8221;.vc_custom_1779962773672{padding-bottom: 80px !important;}&#8221; el_class=&#8221;pt_0_mobile pb_80_mobile&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;208367&#8243;][vc_accordion typography=&#8221;advanced&#8221; label_border=&#8221;yes&#8221; content_border=&#8221;yes&#8221; gutter_simple=&#8221;0&#8243; titles_font=&#8221;font-180602&#8243; titles_size=&#8221;fontsize-161217&#8243; titles_weight=&#8221;700&#8243; titles_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;163119&#8243; el_id=&#8221;FAQ&#8221;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;What are the delivery times ?&#8221; tab_id=&#8221;1782304896-1-73&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;333509&#8243; text_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul data-checked=\"false\">\n<li class=\"ql-indent-2\">France: 48 to 72 hours.<\/li>\n<li class=\"ql-indent-2\">Europe: 3 to 5 days.<\/li>\n<li class=\"ql-indent-2\">International: 8 to 12 days.<\/li>\n<\/ul>\n<p>[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;Do you deliver internationally ?&#8221; tab_id=&#8221;1782304896-2-62&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;189460&#8243; text_color_type=&#8221;uncode-palette&#8221;]Yes, absolutely. We can ship your parcel to the country of your choice, with an additional charge for non-standard destinations.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;How can I track my order ?&#8221; tab_id=&#8221;1782305592601-3-6&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;186872&#8243; text_color_type=&#8221;uncode-palette&#8221;]You can track your order using the tracking number from our shipping partner (Colissimo, UPS, or Chronopost), sent to you by email once your order ships.[\/vc_custom_heading][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_accordion typography=&#8221;advanced&#8221; label_border=&#8221;yes&#8221; content_border=&#8221;yes&#8221; gutter_simple=&#8221;0&#8243; titles_font=&#8221;font-180602&#8243; titles_size=&#8221;fontsize-161217&#8243; titles_weight=&#8221;700&#8243; titles_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;132017&#8243; el_id=&#8221;FAQ&#8221;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;Where is the certificate of authenticity in my order ?&#8221; tab_id=&#8221;1782305158-2-64&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;170576&#8243; text_color_type=&#8221;uncode-palette&#8221;]The certificate of authenticity is in the leaflet placed above the bottle, inside the box.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;0&#8243; title=&#8221;Is the Eau de Cologne suitable for women too ?&#8221; tab_id=&#8221;1782305904786-3-2&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;129135&#8243; text_color_type=&#8221;uncode-palette&#8221;]Yes, absolutely. Its fresh, subtle notes of citrus and aromatic herbs make it a unisex scent, enjoyed by women and men alike.[\/vc_custom_heading][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][\/vc_section][vc_section back_color=&#8221;color-992307&#8243; overlay_alpha=&#8221;50&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;903761&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;111554&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; back_image=&#8221;145452&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;583422&#8243; css=&#8221;.vc_custom_1779892021055{padding-top: 112px !important;padding-right: 64px !important;padding-bottom: 112px !important;padding-left: 64px !important;}&#8221; el_class=&#8221;border-radius-20 padding-mobile&#8221;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;119656&#8243; css=&#8221;.vc_custom_1779892196298{margin-bottom: 112px !important;}&#8221; el_class=&#8221;pb_40_mobile mb_0_mobile&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;418892&#8243;][vc_custom_heading text_color=&#8221;color-126425&#8243; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-119134&#8243; text_weight=&#8221;600&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;130819&#8243; text_color_type=&#8221;uncode-palette&#8221;]Need more informations ?[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;741877&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; border_color=&#8221;color-560288&#8243; border_style=&#8221;solid&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;107609&#8243; css=&#8221;.vc_custom_1779891857049{border-right-width: 1px !important;padding-right: 32px !important;}&#8221; border_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;pr_0_uncell_mobile&#8221;][vc_custom_heading text_color=&#8221;color-181972&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-161217&#8243; text_weight=&#8221;500&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;170677&#8243; text_color_type=&#8221;uncode-palette&#8221;]By email[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;16px&#8221;][vc_custom_heading text_color=&#8221;color-126425&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-111896&#8243; text_weight=&#8221;600&#8243; text_height=&#8221;fontheight-394074&#8243; uncode_shortcode_id=&#8221;167577&#8243; text_color_type=&#8221;uncode-palette&#8221;]Response Within 24h[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;16px&#8221;][vc_custom_heading text_color=&#8221;color-992307&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;500&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;173538&#8243; text_color_type=&#8221;uncode-palette&#8221;]Ask us anything \u2014 about the product, an order, or simply to learn more about the story. We reply personally.[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;16px&#8221;][vc_custom_heading text_color=&#8221;color-195915&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-120371&#8243; text_weight=&#8221;500&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;947226&#8243; text_color_type=&#8221;uncode-palette&#8221;]<a href=\"https:\/\/www.napoleon-cologne.fr\/en\/contact\/\">Write to us<\/a>[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;180314&#8243; css=&#8221;.vc_custom_1779891869192{padding-right: 32px !important;padding-left: 32px !important;}&#8221; el_class=&#8221;pr_0_uncell_mobile pl_0_uncell_mobile&#8221;][vc_empty_space custom=&#8221;yes&#8221; desktop_visibility=&#8221;yes&#8221; custom_height=&#8221;30px&#8221;][vc_custom_heading text_color=&#8221;color-181972&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-161217&#8243; text_weight=&#8221;500&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;150870&#8243; text_color_type=&#8221;uncode-palette&#8221;]By phone[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;16px&#8221;][vc_custom_heading text_color=&#8221;color-126425&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-111896&#8243; text_weight=&#8221;600&#8243; text_height=&#8221;fontheight-394074&#8243; uncode_shortcode_id=&#8221;198103&#8243; text_color_type=&#8221;uncode-palette&#8221;]Monday to Friday[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;16px&#8221;][vc_custom_heading text_color=&#8221;color-992307&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;500&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;151992&#8243; text_color_type=&#8221;uncode-palette&#8221;]Available from 9am to 6pm (French time) to answer all your questions. No automated system \u2014 a real conversation.[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;16px&#8221;][vc_custom_heading text_color=&#8221;color-195915&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-120371&#8243; text_weight=&#8221;500&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;747686&#8243; text_color_type=&#8221;uncode-palette&#8221;]<a href=\"https:\/\/www.napoleon-cologne.fr\/en\/contact\/\">See Our Hours<\/a>[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; border_color=&#8221;color-560288&#8243; border_style=&#8221;solid&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;729844&#8243; css=&#8221;.vc_custom_1779891880144{border-left-width: 1px !important;padding-left: 32px !important;}&#8221; border_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;pl_0_uncell_mobile&#8221;][vc_empty_space custom=&#8221;yes&#8221; desktop_visibility=&#8221;yes&#8221; custom_height=&#8221;30px&#8221;][vc_custom_heading text_color=&#8221;color-181972&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-161217&#8243; text_weight=&#8221;500&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;581545&#8243; text_color_type=&#8221;uncode-palette&#8221;]On Social Media[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;16px&#8221;][vc_custom_heading text_color=&#8221;color-126425&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-111896&#8243; text_weight=&#8221;600&#8243; text_height=&#8221;fontheight-394074&#8243; uncode_shortcode_id=&#8221;165461&#8243; text_color_type=&#8221;uncode-palette&#8221;]Instagram &amp; Facebook[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;16px&#8221;][vc_custom_heading text_color=&#8221;color-992307&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-105069&#8243; text_weight=&#8221;500&#8243; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;482466&#8243; text_color_type=&#8221;uncode-palette&#8221;]Follow our world and ask your questions by private message. We also share historical anecdotes about Napoleon and his relationship with fragrance.[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;16px&#8221;][vc_column_text uncode_shortcode_id=&#8221;183420&#8243;]<a style=\"margin-right: 12px;\" href=\"https:\/\/www.facebook.com\/napoleoncologne\/\"><img decoding=\"async\" class=\"alignnone size-full wp-image-143826\" src=\"https:\/\/beta.napoleon-cologne.fr\/wp-content\/uploads\/2026\/05\/Facebook.svg\" alt=\"\" width=\"24\" height=\"24\" \/><\/a><a style=\"margin-right: 12px;\" href=\"https:\/\/www.instagram.com\/napoleoncologne\/\"><img decoding=\"async\" class=\"alignnone size-full wp-image-143827\" src=\"https:\/\/beta.napoleon-cologne.fr\/wp-content\/uploads\/2026\/05\/Instagram.svg\" alt=\"\" width=\"24\" height=\"24\" \/><\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section back_color=&#8221;color-992307&#8243; overlay_alpha=&#8221;50&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;135454&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;258033&#8243; css=&#8221;.vc_custom_1779268623973{padding-top: 112px !important;}&#8221; el_class=&#8221;pt_60_mobile&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;369929&#8243;][vc_custom_heading text_color=&#8221;color-616580&#8243; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-125718&#8243; text_weight=&#8221;600&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-206472&#8243; uncode_shortcode_id=&#8221;192237&#8243; text_color_type=&#8221;uncode-palette&#8221;]More Questions. One Decision.[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;24px&#8221;][vc_custom_heading text_color=&#8221;color-616580&#8243; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-180602&#8243; text_size=&#8221;fontsize-161217&#8243; text_weight=&#8221;500&#8243; text_height=&#8221;fontheight-206472&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;808972&#8243; text_color_type=&#8221;uncode-palette&#8221;]Collector&#8217;s box \u00b7 Certificate of authenticity included \u00b7 Free delivery[\/vc_custom_heading][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;24px&#8221;][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;24px&#8221;][vc_column_text uncode_shortcode_id=&#8221;103566&#8243; el_class=&#8221;btn-cream bck-cream&#8221; el_id=&#8221;btn&#8221;]<a href=\"https:\/\/www.napoleon-cologne.fr\/en\/catalogue\/napoleon-eau-de-cologne-1er\/\">Order Now<\/a>[\/vc_column_text][vc_empty_space custom=&#8221;yes&#8221; custom_height=&#8221;24px&#8221;][vc_single_image media=&#8221;145384&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;101782&#8243; media_width_pixel=&#8221;522&#8243;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section back_color=&#8221;color-992307&#8243; overlay_alpha=&#8221;50&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;168939&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;113079&#8243; css=&#8221;.vc_custom_1779963050000{padding-top: 112px [&hellip;]<\/p>\n","protected":false},"author":9962,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"FAQ : Tout ce que vous voulez savoir","_seopress_titles_desc":"Consultez notre FAQ. Nous r\u00e9pondons \u00e0 toutes vos questions. Si la v\u00f4tre n\u2019est pas l\u00e0, \u00e9crivez-nous.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"content-type":"","footnotes":""},"class_list":["post-143653","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.napoleon-cologne.fr\/en\/wp-json\/wp\/v2\/pages\/143653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.napoleon-cologne.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.napoleon-cologne.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.napoleon-cologne.fr\/en\/wp-json\/wp\/v2\/users\/9962"}],"replies":[{"embeddable":true,"href":"https:\/\/www.napoleon-cologne.fr\/en\/wp-json\/wp\/v2\/comments?post=143653"}],"version-history":[{"count":0,"href":"https:\/\/www.napoleon-cologne.fr\/en\/wp-json\/wp\/v2\/pages\/143653\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.napoleon-cologne.fr\/en\/wp-json\/wp\/v2\/media?parent=143653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}